Frequently asked questions
Everything you need to know right here. Do you have a questions that is not listed below? Then please contact us directly.
Reservations
How do I change or cancel a reservation?
You can always call or email us. It is also possible to send us a message via the reservation.
What are the options for an extra bed?
What is your children's policy?
Payments
Do I have to provide my credit card details when making a reservation?
When booking you will receive a pre-registration email with a request to fill in your details including your credit card details.
Which payment methods are accepted?
Can amounts also be paid by third parties?
What is city tax and when is it charged?
Arrival
What time can I check-in?
Check-in is possible from 14:00.
How do I reach the hotel?
Can I park at the hotel?
Do you offer a shuttle service?
During your stay
Are pets allowed?
Unfortunately we cannot allow pets in the hotel.
Is someone present at the reception 24/7?
Can I smoke in the hotel?
Are there facilities for disabled people?
Do you serve breakfast?
Do you offer bike rental?
Departure
Until what time can I check out?
Check-out is until 11:00 AM. We do offer late checkout at €50 until 1 pm. After 2 pm full day price. Subject to availability.
Can I leave earlier than planned?
Can I store my luggage with you after check-out?
Rates
What are the conditions of a flexible rate?
Flexible rate can be cancelled up to 48 hours before arrival. Late cancellations and no-shows do incur a 1-night cancellation fee. The amount will be debited in advance for the total stay.
What are the conditions of a non-refundable rate?
What are the conditions of a group reservation?