Frequently asked questions

Everything you need to know right here. Do you have a questions that is not listed below? Then please contact us directly.

Reservations
Payments
Arrival
During your stay
Departure
Rates

Reservations

You can always call or email us. It is also possible to send us a message via the reservation.

Unfortunately, we do not have extra beds in Hotel Atlantis.

Babies up to 2 years free. Minimum 1 adult 18+ years per room.

Payments

When booking you will receive a pre-registration email with a request to fill in your details including your credit card details.

If you have booked a non-refundable rate, payment is required immediately, in which case the hotel will require payment to be made by credit card. In exceptional cases, bank transfers can also be accepted. Cash payments are not accepted.

If a payment or pre-authorization is made by a third party when making a reservation and/or the name of the credit card holder differs from the name of the booker and/or guests, the hotel will likely require a scanned copy of the guest's ID ask the cardholder as well as a signed authorization letter from the cardholder with his/her agreement to use the credit card for the reservation.

If a third party wants to pay for the reservation upon arrival, that's absolutely fine.

Tourist tax is a municipal tax for paid accommodation in Amsterdam. The Amsterdam city council requires each tourist to pay 12,5% of the total room price to improve the city and its facilities.

If your reservation was made prior to January 2024 you will be asked to pay the new city tax upon arrival to the hotel. If you have any further questions please give us a call or send us an email.

Arrival

You will receive an email prior to arrival to check-in. Online check-in is required and you can access your room from 15:00.

Our location and directions can be found here.

Take advantage of discounted parking nearby with Q-Park.

Unfortunately we do not offer a shuttle service. The fastest and easiest is to take the train from Schiphol. The train runs every 15 minutes from 6am to midnight.

During your stay

Unfortunately we cannot allow pets in the hotel.

Yes, there is always someone available to assist you.

Hotel Atlantis is 100% non-smoking. Smoking inside the hotel will incur a €250 fine.

Unfortunately, there are no facilities for disabled guests.

We serve a Royal Breakfast to kick start your day. Breakfast is served daily from 07:30-10:30 and costs €17,50 per person. Enjoy a special 10% discount when you book directly through our website.

Hotel Atlantis offers bike rental. Please speak to us at reception to arrange bike hire during your stay.

We’re currently upgrading our lift, which means it will be out of service from 23 February to mid-June 2026. In the meantime, all floors remain accessible by stairs and our reception team is happy to help with luggage.

Departure

Check-out is until 11:00 AM. We do offer late checkout at €50 until 1 pm. After 2 pm full day price. Subject to availability.

Earlier departure is certainly possible! Cancellation conditions apply.

We have luggage storage facilities.

Rates

In case of a flexible rate, you can cancel your booking up to 23:59 one day before your booked arrival date. Late cancellations and no-shows do incur a 1-night cancellation fee. The amount will be debited in advance for the total stay.

Non-refundable rate, where 100% of the accommodation costs are debited on the day of booking. Should there be a cancellation or no-show, there will be no refund. The amount will be debited in advance for the total stay.

The Standard Terms and Conditions for Hotel and Catering Industry (STCH) For all group reservations of 10 roomnights or more the following cancellation policy may apply:

In case of Cancellation more than 3 months before the arrival date, the Customer is obliged to pay 10% of the Reservation Value to the Hotel Establishment.
In case of Cancellation more than 2 months before the arrival date, the Customer is obliged to pay 15% of the Reservation Value to the Hotel Establishment.
In case of Cancellation more than 1 month before the arrival date, the Customer is obliged to pay 35% of the Reservation Value to the Hotel Establishment.
In case of Cancellation more than 14 days before the arrival date, the Customer is obliged to pay 60% of the Reservation Value to the Hotel Establishment.
In case of Cancellation more than 7 days before the arrival date, the Customer is obliged to pay 85% of the Reservation Value to the Hotel Establishment.
In case of Cancellation 7 days or less before the arrival date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.

Any changes or cancellations to the Reservation are required and can be accepted per e-mail only. Changes or cancellations need to be confirmed per e-mail by the hotel.

Payment and Guarantee
Rooms need to be guaranteed by credit card authorization or up-front payment in accordance with cancellation policy values. The signers of the contract are responsible for payment, guarantee and penalties (if applicable).

Hotel Atlantis

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