Terms & conditions

Who these terms are with

Hotel Atlantis Ceintuurbaan 215-217, 1074 CV Amsterdam, the Netherlands Telephone +31 20 3640034 Email info@hotelatlantisamsterdam.com Chamber of Commerce (KvK): 88579174

In these terms, "we" and "the hotel" mean the company named above, and "you" means the person making the booking and anyone staying on it.

When these terms apply

These terms apply to every reservation made directly with us, whether through this website, by telephone or by email, and to your stay. Where you book through a third party such as an online travel agent, that party's booking conditions also apply to how the reservation is made and paid for; these terms still govern your stay in the hotel.

Making a booking

A booking is confirmed when we send you a written confirmation, by email or through the booking engine, and not before. Please check that confirmation carefully and tell us straight away if anything is wrong.

You must be 18 or over to make a booking. The lead guest is responsible for everyone on the reservation, including payment and conduct.

Rooms are sold for the number of guests stated on the confirmation. Rooms sleep at most the number shown on the room page, and we cannot accommodate additional guests beyond that.

Rates and what is included

Rates are per room per night and include VAT unless stated otherwise.

Amsterdam tourist tax is not included. The city charges 12.5% of the room rate per night, and it is added on top of the rate shown.

Breakfast is not included unless your rate says so. It is served from 07:30 to 10:30 daily at €17.50 per person, with 10% off when you have booked directly with us.

Payment

A valid credit card is required to guarantee a booking, and we may pre-authorise it before arrival. We accept Maestro, V Pay, VISA and Mastercard. We do not accept cash. In exceptional cases we can accept a bank transfer, by prior arrangement.

Non-refundable rates are charged in full at the time of booking.

Changes and cancellation

The conditions depend on the rate you booked, and the rate you chose is stated on your confirmation.

Flexible rates may be cancelled free of charge up to 48 hours before the day of arrival. Cancellations after that, and no-shows, are charged in full.

Non-refundable rates are charged in full at booking and are not refundable, and cannot be changed or cancelled.

If you leave earlier than the departure date on your confirmation, the remaining nights are charged.

To change or cancel, contact us by telephone or email, or use the booking platform you booked through.

Arrival and departure

Check-in is from 15:00. Check-out is until 11:00.

Check-in is completed online before arrival. Reception is open 24 hours a day, so a late arrival is not a problem.

Late check-out until 13:30 is available at €35, subject to availability and arranged with reception. Departures after 14:00 are charged as a further full day.

We have luggage storage, so you are welcome to leave bags with us before check-in or after check-out on the day of your stay.

House rules

The hotel is 100% non-smoking, and that includes electronic cigarettes. You may smoke outside or on a private balcony where your room has one. Smoking inside a room incurs a €250 cleaning charge.

Pets are not permitted, with the exception of recognised assistance dogs.

Please keep noise down between 22:00 and 07:00 out of consideration for other guests and for our neighbours.

You are responsible for damage caused to the room or to hotel property by you or anyone on your booking, and we may charge the cost of repair or replacement.

We may refuse admission, or require a guest to leave without refund, where behaviour endangers or seriously disturbs other guests or staff, or where the house rules are ignored after a warning.

Accessibility

The building does not have facilities for guests with reduced mobility, and we would rather say so plainly than have you discover it on arrival. If you have specific requirements, please contact us before booking so we can tell you honestly whether we can accommodate you.

Liability

We are not liable for loss of or damage to your possessions except where caused by our own negligence. Valuables should be kept in the room safe where one is provided.

We are not liable for failure to provide any service where that failure is caused by circumstances beyond our reasonable control.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot be limited under Dutch law.

Complaints

If something is not right, please tell reception during your stay so we have the chance to put it right. If a complaint cannot be resolved at the time, write to us at the email address above and we will respond in writing.

Governing law

Dutch law applies to these terms and to your stay. Disputes will be brought before the competent court in Amsterdam, unless the law requires otherwise.

Changes to these terms

We may update these terms. The version in force is the one published on this page when you make your booking, and we will send a copy on request.