FAQ
Frequently asked questions
Arrival & departure
What time are check-in and check-out?+
Check-in is from 15:00 to 21:00; arriving later is no problem, reception is staffed around the clock. Check-out is until 11:00, and a late check-out until 13:30 is available for €35.
Can I arrive early or leave my luggage?+
You're welcome to store luggage at reception before check-in and after check-out (until 20:00). We can't guarantee your room is ready before 15:00.
Is there parking?+
The hotel has no parking of its own. De Pijp is a paid-parking zone and on-street spaces are scarce, so we would suggest arriving by tram or train: almost nothing you have come to see needs a car once you are here. If you do drive, we have a rate with Q-Park reserved for our guests, at the Museumplein garage on Van Baerlestraat 33 B. Book ahead and a space is held for you and the barrier reads your number plate: q-park.nl
Your stay
Do you serve breakfast?+
Yes. Breakfast is served every day from 07:30 to 10:30.
Is there WiFi?+
Yes, free WiFi throughout the hotel.
Are pets allowed?+
Unfortunately not. The hotel is unable to accommodate pets of any kind.
Can I rent a bike?+
We do not offer bike hire ourselves. There are rental shops throughout the neighbourhood, and reception can point you to the nearest.
Is reception staffed around the clock?+
Yes. Reception is staffed 24 hours a day, so there is always someone at the desk whatever time you arrive.
Can I smoke in the hotel?+
The hotel is 100% non-smoking. You may smoke outside or on your private balcony; smoking inside incurs a €250 fine.
Do you have accessible rooms?+
No. The building does not have facilities for guests with reduced mobility, and we would rather say so plainly than have you find out on arrival. If you have specific requirements, contact us before booking and we will tell you honestly whether we can accommodate you.
Booking & payment
How do I change or cancel my booking?+
Call or email us any time, or manage it online if you booked via Booking.com. The conditions depend on your rate (below).
What is your children and extra-bed policy?+
Children of all ages are welcome; under-6s stay free using existing bedding. We don't offer extra beds, but our family rooms and apartment sleep up to 4.
Which payment methods do you accept?+
Maestro, V Pay, VISA and Mastercard. A credit card is required to guarantee a booking, and we may pre-authorise it.
Is there a tourist tax?+
Amsterdam charges a city tourist tax of 12.5% of the room rate, per night, on top of the rate shown.
What's the difference between the flexible and non-refundable rates?+
The flexible rate can be cancelled free up to 48 hours before arrival (later cancellations and no-shows are charged in full). The non-refundable rate is charged in full at booking and is not refundable.